This policy explains how to request a refund for a SaveStream credit purchase.
1. Who processes payments
Web credit purchases are processed by PayPal. Your payment receipt is issued by PayPal, and PayPal's terms also apply to your payment.
Purchases made in the SaveStream Android app are processed by Google Play under Google Play's terms.
2. How to request a refund
Email support@savestream.online with:
- the email address of your SaveStream account;
- the PayPal transaction ID from your receipt;
- the reason for your request.
3. How requests are handled
We review every request individually and reply by email. Refunds are not issued automatically. When a refund is approved, it is issued through PayPal to your original payment method, and the credits from that purchase are removed from your balance. Credits that have already been used for recordings may reduce or rule out a refund.
4. Purchases in the Android app
Refunds for purchases made in the Android app are requested through Google Play and handled under Google Play's refund policies. When Google tells us that a purchase was refunded or cancelled, we remove the related credits from your account.
5. Free trial credits
Free trial credits are not a purchase and cannot be refunded or exchanged for money.
6. Contact
Billing and refund questions: support@savestream.online.