A LIVE wasn't recorded — what to check
SaveStream records a LIVE automatically only when the channel is being monitored, Auto-record is on and your account can pay for the recording. If a LIVE is missing from Recordings, one of these is almost always the reason.
Your email isn't verified yet
Your free trial minutes can only record once your email is verified. Open the link in the verification email (you can resend it from Settings → Account). Monitoring and LIVE alerts work in the meantime.
Auto-record is off for the channel
Open the channel and check the Auto-record switch. Each channel has its own switch.
Your free minutes or credits ran out
With no available credits, automatic recording can't start — whether your free minutes are used up or a pack is spent. A recording that was running when the credits ran out stops there and is saved. Buy a pack in Usage & Billing; channels that show Paused because there weren't enough credits resume automatically.
Monitoring is paused or shows an error
Paused channels are not checked. A channel shows Error after several failed checks in a row — usually because the username changed or the account is private or restricted. Fix the username if needed, then turn Monitoring back on.
All your recording slots were busy
After a purchase your account records several livestreams at a time; on free minutes it records one. A LIVE that ended while waiting for a free slot is marked Missed and isn't charged.
The LIVE was very short
Channels are checked about every 30 seconds. A LIVE that ends within the first few seconds may finish before recording starts.
Still missing?
Email support@savestream.online with the channel name and the approximate start time of the LIVE.