A recording failed, stopped early or was missed

Failed

The recording couldn't produce a usable video — for example the stream became unavailable or the file couldn't be saved. Failed recordings are not charged: the credits held for them are released. The recording page shows the reason.

SaveStream already retries some temporary problems automatically. There is no retry button for you to press; if failures keep happening for a channel, email support@savestream.online with the recording link.

Stopped or ended early

If the LIVE ended sooner than expected or you pressed Stop recording, everything recorded until then is saved and can be watched and downloaded. You are charged only for the recorded time.

Ended at the length limit

A single recording runs for up to 4 hours, or as long as your available credits cover when it starts, whichever is shorter. If your credits ran out, you receive a notification; buy a pack to keep recording future LIVEs.

Missed

The LIVE ended while it was waiting for a free recording slot because your account was already recording several livestreams. Missed LIVEs are not charged.

Get help

Email support@savestream.online with the recording link and what you expected to happen.