Account suspended or closed

SaveStream may suspend or close an account when we reasonably believe it was used in a way our Terms of Use or Acceptable Use Policy don't allow. The most common reason is recording TikTok LIVEs without the channel owner's permission. Another is a copyright notice we have upheld.

Suspended

A suspension is temporary while we review a report.

• Signing in. When you sign in you see the reason, the date and a reference such as SR-1040. We also email you.
• Channels and recordings. Channel monitoring and new recordings are paused, and recordings in progress are stopped.
• What's kept. Your recordings, credits and history are kept, but you can't open them while the account is suspended.
• When it's lifted. The channels the suspension paused are monitored again. Recordings that were stopped are not restarted.

Closed (terminated)

We close an account for serious or repeated violations, such as repeated copyright infringement.

• You can no longer sign in, and monitoring has stopped.
• Recordings are not deleted early. They expire at the end of their normal retention period.
• If you have unused paid credits, contact us. Requests are reviewed under the Refund Policy.

How to appeal

If you think this is a mistake, email support@savestream.online:

• use the subject "Appeal" followed by the reference shown on the page or in the email, for example Appeal SR-1040;
• explain how you own the channel, manage it, or have the creator's permission to record it;
• if you can, include proof such as a message from the creator or access to the channel's account.

We usually reply within 2 business days. Required account emails (sign-in, password reset) still reach you during a suspension.