How automatic recording works
Who gets automatic recording
Every account can use automatic cloud recording. New accounts get free trial minutes to try it: verify your email, switch Auto-record on for a channel, and its next LIVE is recorded. On free minutes one LIVE is recorded at a time.
When the free minutes are used up, buy a credit pack to keep recording. Every channel has an Auto-record switch on its page.
What happens when a channel goes live
- SaveStream checks each monitored channel about every 30 seconds, so a LIVE is usually noticed within a minute of starting.
- If Auto-record is on, a cloud recording starts. Your browser and computer can be closed.
- When the LIVE ends, the recording is processed, uploaded to storage and appears in Recordings.
A LIVE that ends within the first few seconds may finish before recording starts.
Several channels live at once
After a purchase your account can record several livestreams at the same time (one on free minutes). If more of your channels are live, the extra ones wait in line and start as soon as a recording finishes — if the LIVE is still going. A LIVE that ends while waiting is marked Missed and costs nothing.
Length and credits
Before a recording starts, SaveStream reserves credits for it. The recording can run for up to 4 hours, or as long as your available credits cover, whichever is shorter. At the end you pay only for the time actually recorded and the rest of the reservation is released. See How credits work.
If your credits run out during a LIVE, the recording stops at that point and everything recorded so far is saved — you can watch and download it as usual. Your balance never goes below zero. You get a notice in the app (and an email, if that email is on) asking you to buy a pack; new recordings start again as soon as you have credits. Channels that were paused for lack of credits resume automatically after a purchase.
Stop a recording early
Open the recording while it is running and choose Stop recording. Everything recorded so far is saved, and you pay only for that part.