PayPal payments, receipts and refunds
Paying
- Open Usage & Billing and pick a credit pack.
- Complete the payment in the PayPal window.
- You return to SaveStream. Credits are added as soon as PayPal confirms the payment — usually within a minute.
Prices are in US dollars. SaveStream doesn't see or store your full card details; PayPal processes the payment.
Payment still pending
Some PayPal payments take a few minutes to confirm. The confirmation page shows Payment is being confirmed and checks again on its own; you can keep using the app. Credits are added automatically once PayPal confirms. A payment PayPal never completes is closed after 24 hours and no credits are added. If you were charged but see no credits, contact support@savestream.online with your PayPal transaction ID.
Payment cancelled
If you close PayPal or cancel, nothing is charged and no credits are added. You can start again from Usage & Billing.
Receipts
Your receipt is issued by PayPal and sent to your PayPal email. Keep the PayPal transaction ID from it — you'll need it for any billing question.
Refunds
Refunds are not automatic. Email support@savestream.online with:
- the email address of your SaveStream account,
- the PayPal transaction ID from your receipt,
- the reason for the request.
We review each request and reply by email. Approved refunds go back through PayPal and the matching credits are removed from your balance. Credits already used for recordings may reduce or rule out a refund, and free trial credits can't be refunded. The full rules are in the Refund Policy.